FAQ's


What currency are prices displayed in?

All prices on our website are listed in US Dollars (USD $). Your payment provider will convert the amount to your local currency automatically during checkout.

When will my order ship?

Orders are processed within 24–48 hours (excluding weekends and holidays).
Shipping time typically takes 7–10 business days, depending on your location.

Tracking numbers will be provided within 3–5 business days after your order ships.
If you haven’t received a tracking number after 5 business days, feel free to contact our support team.

Can I return my order if I'm not satisfied?

Yes! We offer a 30-day money-back guarantee for defective, damaged, or incorrect items.

To qualify for a refund:

  • Contact us within 30 days of delivery

  • Items must be unused and returned in original packaging

  • You’ll need to cover return shipping costs

Once your return is received and inspected, we’ll issue a full refund to your original payment method.

Note: If your order is in transit, it must be delivered before a return can be processed.

Can I cancel my order?

Yes — orders can be cancelled any time before they ship.
If your order has already been dispatched, you can still return it after delivery for a refund.

I entered the wrong shipping address. What should I do?

If you entered an incorrect shipping address, please email us within 24 hours of placing your order.

After 24 hours, we may not be able to update the address or issue a refund if the item ships to the wrong location.

How long does delivery take?

We ship worldwide from multiple fulfilment centres based on your location.
Typical shipping times:

  • USA & UK: 7–10 business days

  • Other countries: May vary slightly depending on location and customs

Still need help?

We’re here to help! Please reach out via email or use our contact form.
To receive a faster response, include your order number and a clear description of your issue.